This is an announcement to all our business partners. We sent you emails individually but in case the email got filtered out, we are reaching out to you this way.
To provide the latest technology and to apply security patches, our engineers will be upgrading MySQL on our shared servers to version 5.6.
The upgrade will take place during the following maintenance window:
DATE: Monday, August 8th, 2016
TIME: 1:00 am EDT (Eastern Daylight Time)
MAINTENANCE WINDOW: 60 minutes, with 30 minutes anticipated downtime.
During this time, the database server will not respond to web requests, and your website may appear offline due to database issues.
From now, 28 July until 8 August, we will have a look at each of your individual accounts to check for potential compatibility issues and contact you if need be.
If you have any questions or need any assistance please submit a ticket via your client area: http://orangesandlime.com/clients/support-tickets
If you forgot or do not know you password, you can request a new one here: http://orangesandlime.com/clients and click on the “Request a New Password”
If you do not know your Username, please contact us using our Public Contact Form: http://orangesandlime.com/contact to manually reset your Username and Password.